Requirements gathering/Analysis

Key challenges:

• Tracking issues, decisions and rationale
• Transform ambiguity to concrete rules/processes
• Explaining process logic concisely
• Closing any loop-holes in process

Tracking issues:

• Email - organize by project, subject.  Use tags for content that falls into more than one folder
• Spreadsheet or similar - columns:  Date issue raised, issue, issue ID, resolution, who is addressing, what is resolution pending on, related documents or emails

Explaining process:

• use of flowcharts, sequence diagrams or swim lane diagrams.  Use case diagrams to summarize and group according to user role
• number the steps so that they can be talked to and addition explanation can be associated with a given step