You Are not the User

Read Ask "What Would the User Do?" (You Are not the User) last week or so.  My thoughts on the article:

• It is always better to have a prototype, on paper or a digital mockup, of the user interface so that a user can work through it, rather than a verbose "user interface requirements" document
• As developers, although we usually are able to figure out new user interfaces we encounter, we often do the same things novice users do especially when things don't work as expected.  E.g. once we figure out a user interface, we may do the same steps all the time instead of looking for a short-cut.  And sometimes we stick with the same tools or older versions because we find it too much of a learning curve to try new ones